海尔AI音箱X20UD:给自家的家电找一个管家

在传统家电拥抱互联网和人工智能的当下,如何打造一个简单、易用的家庭智能化解决方案,一直都是各大家电品牌思索的问题。其中的关键,就是以什么设备作为智能家居的人机交互入口。

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从目前来看,智能音箱是最好的选择。随着家庭无线网络环境的普及和语音交互是技术的成熟,智能音箱产品已经遍地开花,并且被大多数消费者接受。

智能音箱是交互的入口和节点,对于智能家居方案来说,智能音箱就好像以为“管家”。那么,这位“管家”的角色由谁来担任呢?不同的厂商有不同的选择。对应的,则是不同的AIoT解决方案。

普通家电厂商可能会选择对接第三方方案提供商,比如小米、百度、阿里、360、亚马逊、谷歌等。但是在家电领域拥有领先地位和众多产品线的海尔,更倾向于自行打造一款智能音箱作为智能家居解决方案的交互入口。这就是我们此次评测的海尔AI音箱X20UD。

仅从外观来看,海尔AI音箱X20UD属于标准的小型智能音箱产品。 海尔AI音箱X20UD下部由灰色音箱布包裹,整体呈现下粗上细的柱体,具体尺寸为92mm(上直径)-102.5mm(下直径)×153.5mm(高),整体净重450g。海尔AI音箱X20UD摆在家中显得比较小巧,尤其适合现代简约风格的装修家居。

在我们看来,海尔AI音箱X20UD的真正价值在于对家中海尔互联网电器的控制。无论是其产品的语音交互设计还是对应软件海尔智家APP的设计,都是基于这个明确的需求。

进行语音控制的关键在于准确的拾音,海尔AI音箱X20UD在顶部采用了来自科大讯飞的6麦克风环形阵列,可以对周围各向的语音指令进行准确的拾取。从我们实际体验来看,在5米范围内海尔AI音箱X20UD都可以准确拾取标准音量的语音信号;在距离8米甚至是10米的距离,就需要提高声音才能操控了。当然,考虑到家庭实际的使用环境,很多情况下并不需要这么远的控制距离。

之后的工作就要与海尔智家APP配合了。从APP界面我们可以看到,海尔智家APP是海尔自家互联网产品的统一控制平台,可以对接旗下全套家电产品和智能产品,从而打造出适合不同场景的智能家居解决方案。在有大量海尔互联网家电的接入后,海尔AI音箱X20UD就可以扮演智能“管家”的角色,根据用户的口令对包括冰箱、洗衣机、空调在内的众多家电进行控制了。

除了控制,用户服务也是海尔AI音箱X20UD的一个重要工作。海尔家电在用户群体中的口碑一直不错,一个重要的原因就是良好的用户服务。通过智能音箱和海尔智家APP,我们可以非常方便地查询家电状况、了解家电使用知识,以及提交各种售后服务需求,包括安装、维修、清洗等。

除了这两大核心功能,海尔AI音箱X20UD当然也可以实现一些常规的智能音箱功能,比如播放音乐、收听各种有声资源等。不过,不得不说,作为单一家电品牌推出的智能音箱产品,海尔AI音箱X20UD在资源丰富程度方面要弱于目前一些主要的互联网品牌产品,可以通过智能音箱获取的资源还不够丰富。

写在最后

在我们看来,海尔AI音箱X20UD能够很好地扮演智能家庭大管家的角色,在家电控制、维修、知识方面有明显优势。同时,其在资源方面也有一定的侧重,拥有不少生活常识方面的资源,比如更丰富易懂的菜谱、家庭生活小常识等。对于海尔家电用户来说,花费299元购买一个“小管家”是不错的选择。不过如果海尔希望让智能音箱赢得更多的用户,那么就需要在做好以上功能的同时,逐步提高作为智能音箱产品本身的素质,比如提供更丰富的有声资源。